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Return Policies

What is your return/refund policy?

Stitch Happy maintains a generous return policy, and we will gladly receive any product if you are not satisfied. The following return policies are strictly enforced:

1) Products must be unused and in original packaging.

 2) You must obtain authorization for a return prior to returning any product.  A refund will not be given on items returned without authorization.  An item being returned with authorization must be received within 30 days of the purchase date.  Please see instructions below for the procedure of obtaining authorization.

3) Shipping/Handling charges are not refunded, and return shipping is not reimbursed. There is a no restocking fee.
 
4) Products must be packed safely for return.
5) If a package is refused and/or comes back to us with insufficient postage paid, items will not be refunded. If we do pay the insufficient postage amount to receive the return, that amount will be deducted from your refund total.
 

To Obtain a Return Authorization:  

Please send an email to stitchhappyusa@gmail.com with the subject line "Return Request".  Include in the email your order number and item(s) you wish you return. We will process your request and respond within 1 business day with a return authorization number. 

 
Do not return any items other than what is approved through your request. If you receive an incorrect item or damaged item, see instructions below.
 
You can return items via UPS, FedEx or US Postal Service to:
 
Stitch Happy
200 Centre Dr Ste 3
Burleson, TX 76028
 
Please note on the box the Return Authorization Number.
 
Damaged Items and Fulfillment Mistakes
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

Should you receive a damaged item, please send an email to stitchhappyusa@gmail.com with the subject line "Damaged Item".  Include in the email your order number and damaged item(s), and a photo of the damaged item. We will process your request immediately, and will send out a replacement at no charge. When you receive your replacement shipment, you may find a pre-stamped, pre-addressed envelope, ARS (Authorized Return Sticker), or CT (Call Tag). If you receive this in your replacement package, follow the instructions provided to return the damaged merchandise to us. 

Do not return any items other than what is approved through your request.