We do our best to process orders within 1 business day ~ really we do! But depending upon the day and order size, this is not always possible. Orders shipped via UPS Ground have a transit time ranging from 1 to 5 business days.
Occasionally a package can be delayed a day because of post office closures and UPS closures in times of inclement weather. Please allow an extra day or 2 for delays. In other words, if you need a product in 4 business days, choose next day air or 2nd day air as your shipping option. If you choose to chance it, we are not responsible if your package doesn't arrive on time. Watch for a shipping email from us, so you know your package shipped in time for you to receive it for your event. Should your package be delayed due to inclement weather in any part of the country, we will not be responsible for your delayed package.
We rarely experience being out of stock on an item, but occasionally we are. In this event, we hold your order if we know the out-of-stock item is due within 2 days. If we don't expect it within 2 days, we will call you and let you know that we are shipping a partial order. If you cannot wait for a back order, you will be presented with the opportunity to cancel the item from your order. Once the item is back in stock, we will ship the item(s) via UPS Ground at No Extra Charge to you! If your original order contained an extra charge for a faster shipping method, the extra shipping charge for the back ordered item will be deducted from your original shipping charge. That's our dedication to serve you!
If you chose 2nd Day Air or Next Day Air UPS shipping, please understand the number of days does not include the day the order is sent, nor the weekends and holidays. If you are counting on your order by a certain day, you must state the delivery deadline during order checkout in the order notes, or call us free at (800) 651-9577. If we are not able to ship your order in time to reach you by your deadline, we will call you.
When your package is shipped, you will receive a UPS Shipment Notification at the email you provided in your order. You can directly track your package any time with the information in that notification.